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Internet Addresses

NameLink
Alaska Medical Assistancehttp://dhss.alaska.gov/dhcs/Pages/medicaid_medicare/
Conduent
http://medicaidalaska.com
CMS - Centers for Medicare & Medicaid Serviceshttp://www.cms.gov
CMS - Centers for Medicare & Medicaid Services - NDC-HCPCS Crosswalk informationhttps://www.cms.gov/Medicare/Medicare-Fee-for-Service-Part-B-Drugs/McrPartBDrugAvgSalesPrice/index.html
Qualis (formerly PRO-West)http://www.qualishealth.org
Qualis (Inpatient Medical or Surgical Service Authorization)http://www.qualishealth.org/healthcare-professionals/alaska-medicaid-health-care-services
State of Alaska - Department of Health and Social Serviceshttp://dhss.alaska.gov/Pages/default.aspx
State of Alaska - Department of Health and Social Services - Preferred Drug Listhttp://dhss.alaska.gov/dhcs/Pages/pdl/default.aspx
State of Alaska - Division of Behavioral Healthhttp://dhss.alaska.gov/dbh/Pages/default.aspx
State of Alaska - Division of Health Care Serviceshttp://dhss.alaska.gov/dhcs/Pages/default.aspx
State of Alaska - Division of Senior & Disabilities Serviceshttp://dhss.alaska.gov/dsds/Pages/default.aspx
State of Alaska - Health Information Technologies (HIT)http://dhss.alaska.gov/hit/Pages/Default.aspx


Mailing Addresses


DepartmentAddress
Adjustments/Voids

Conduent

P.O. Box 240807

Anchorage, AK 99524-0807

1st Level Appeals

Conduent Appeals

P.O. Box 240808

Anchorage, AK 99524-0808

2nd Level Appeals

Division of Health Care Services

Claims Appeals Section

4501 Business Park Boulevard, Suite 24

Anchorage, AK 99503-7167

Hospital, ESRD and LTC Claims

Conduent

P.O. Box 240729

Anchorage, AK 99524-0729

Tribal/IHS (Indian Health Services)

Conduent

P.O. Box 240649

Anchorage, AK 99524-0649

Pharmacy Claims

P.O. Box 240649

Anchorage, AK 99524-0649

All Other Claims

P.O. Box 240769

Anchorage, AK 99524-0769

Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS)

Conduent

EMC Department/ECCS Department

P.O. Box 240808

Anchorage, AK 99524-0808

Enrollment

Conduent

Provider Enrollment

P.O. Box 240808

Anchorage, AK 99524-0808

Inquiries and Correspondence

Conduent

Provider Services Unit

P.O. Box 240808

Anchorage, AK 99524-0808 

Service Authorization

Conduent

Service Authorization Unit

P.O. Box 240808

Anchorage, AK 99524-0808 

SURS (Surveillance and Utilization Review Subsystem)

Conduent

Surveillance and Utilization Review

P.O. Box 240808

Anchorage, AK 99524-0808

Training

Conduent

Training Department

P.O. Box 240808

Anchorage, AK 99524-0808 



Telephone Inquiries


Questions? Please call Conduent at (907) 644-6800 or our in-state toll free number, (800) 770-5650, about your participation in Alaska Medical Assistance. The Conduent staff has been fully trained to answer most of your questions immediately. The following numbers can help you with other more specific questions.


DepartmentToll-FreeRegular Line

Appeals

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 5)(907) 644-6800 (option 8)

Automated Voice Response System (AVRS)

(855) 329-8986 

Billing Procedures/ Claims Status

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 1)(907) 644-6800 (option 1, 1)

Recipient Eligibility

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 1, 2)(907) 644-6800 (option 1, 2)

Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS)

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 4)(907) 644-6800 (option 3)
EMC Coordinator(800) 770-5650 (option 1, 4)(907) 644-6800 (option 3)

Enrollment

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 3)(907) 644-6800 (option 2)

Recipient Services

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 2)(907) 644-6800 (option 6)

HIPAA

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 4)(907) 644-6800 (option 3)

Service Authorization (SA)

(7:30AM - 5:30PM, Monday - Saturday

12:00PM - 4:00PM, Sunday)

(800) 770-5650 (option 1, 2)(907) 644-6800 (option 5)

Provider Inquiry/Provider Services

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 1, 1)(907) 644-6800 (option 1, 1)

Surveillance and Utilization Review Subsystem (SURS)

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 3)(907) 644-6800 (option 7)

Training Department

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 0)(907) 644-6800 (option 0)


Fax Numbers




DepartmentToll-FreeRegular Line
EMC Attachments

(907) 644-8122

(907) 644-8123

Provider Inquiry (PI)

(907) 644-8126

(907) 644-8127

Resubmission Turnaround Documents

(907) 644-8122

(907) 644-8123

Service Authorization (SA) - Community Behavioral Health Clinic/Mental Health Physician Clinic
(866) 653-1435
Service Authorization (SA) - Dental
(907) 644-9861
Service Authorization (SA) - General
(907) 644-8131
Service Authorization (SA) - Travel
(907) 644-5982
Training Department
(907) 644-9845


HIPAA Contacts


TopicOrganizationDepartmentPhone Number
Claims Processing & Billing QuestionsConduent (http://www.medicaidalaska.com/)Provider Inquiry HIPAA Support Unit(907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
EDI Technical Support, Companion Guides, and TestingConduent (http://www.medicaidalaska.com/)EDI(907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
General HIPAA InformationConduent (http://www.medicaidalaska.com/)Provider Inquiry HIPAA Support Unit(907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
Privacy & Security

Office of Civil Rights (Federal)

(http://www.hhs.gov/ocr/hipaa)

Division of Administrative Services(877) 696-6775
Privacy & Security

Office of Civil Rights (State)

(http://www.hss.state.ak.us/)

Division of Administrative Services(907) 269-5100
Regulation Interpretation

Centers for Medicare & Medicaid Services

(Transactions & Code Sets)

(http://www.cms.hhs.gov/HIPAAGenInfo/)

CMS HIPAA Administrative Simplification Hotline(800) 633-4227
Trading Partner AgreementsConduent (http://www.medicaidalaska.com/)Provider Inquiry HIPAA Support Unit(907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4


      


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