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To obtain a user id and password, Providers must have an approved enrollment with Alaska and have received their Provider number.

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To obtain a user id and password to the Member Portal, Members must be enrolled in the Alaska Medicaid program and have a valid Medicaid Id.

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Member Portal

To view your Explanation of Member Benefits online, click Member Portal to login.

Member News

DPA Recipient Virtual Contact Center Now Live

Questions about a benefit application, your eligibility, or Alaska Medicaid eligibility cards?

Alaska Medicaid members may now contact the Division of Public Assistance (DPA) Virtual Contact Center at 800.478.7778 for real-time assistance. Members may remain on the line for a live customer service agent or choose to receive a call back in the order the call was received.

Contact SAMHSA for Immediate Prescription Access Issues

Recipients may be unable to fill or refill certain prescriptions if the prescribing provider voluntarily/involuntarily surrenders their license. This impacts all controlled substance prescriptions and refills and some other prescriptions, depending on the medication.

If you believe you are impacted by a provider licensure issue, contact the SAMHSA Helpline at 800.662.HELP (4357) to identify immediate resources available in your area. You are also encouraged to reach out to your prescribing provider to verify your prescription status.

DHSS Issues Updated COVID-19 FAQs

The Department of Health and Social Services has updated its COVID-19 Frequently Asked Questions. Updates include information for those who, because of a disability, cannot safely wear a mask.

Member Resources

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