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To obtain a user id and password, Providers must have an approved enrollment with Alaska and have received their Provider number.

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To obtain a user id and password to the Member Portal, Members must be enrolled in the Alaska Medicaid program and have a valid Medicaid Id.

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Member Portal

To view your Explanation of Member Benefits online, click Member Portal to login.




Member News


DHSS Website Experiences Cyber Attack


The Department of Health and Social Services (DHSS) website was the target of a cyber-attack on May 17, 2021 (see DHSS press release). The DHSS website was taken offline while the investigation is being conducted and will be unavailable to the public until further details are known about the incident. In the interim, the Division of Health Care Services has published a temporary page to provide Alaskans with critical contact information about each of the HCS sections and programs. DHSS thanks you for your patience.

Visit DHSS Website Outage for department contacts and cyberattack updates.



DPA Recipient Virtual Contact Center Now Live

Questions about a benefit application, your eligibility, or Alaska Medicaid eligibility cards?

Alaska Medicaid members may now contact the Division of Public Assistance (DPA) Virtual Contact Center at 800.478.7778 for real-time assistance. Members may remain on the line for a live customer service agent or choose to receive a call back in the order the call was received.


Member Resources

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